Fowler’s Webworks

Service terms

Clear terms for working together

These terms apply when Fowler’s Webworks provides website design, development, hosting, maintenance or related digital services to a business customer.

Your quote is the starting point. It records the agreed work, price and timing. If a quote conflicts with these general terms, the quote takes priority for that project.

1. About us and these terms

Fowler’s Webworks is a trading name operated by Fowlers Fastfit Ltd, a company registered in England and Wales under company number 16719335. Its registered office is 16 Dinsdale Road, Stockton-on-Tees, England, TS19 8NB.

These terms are intended for customers acting for purposes connected with their trade, business or profession. If you are acting wholly outside a business, tell us before accepting a quote because consumer law may give you additional rights. Nothing in these terms removes rights that cannot legally be excluded.

2. Quotes and forming a contract

A quote describes the proposed scope, price, estimated timescale and any assumptions. Unless it says otherwise, a quote is open for 30 days.

A contract begins when you accept the quote in writing or pay the requested deposit, whichever happens first. The contract consists of the accepted quote, these terms and any later written changes agreed by both parties.

3. Scope and changes

We will provide the work described in the accepted quote with reasonable care and skill. Anything not included in the quote is outside the agreed scope.

Reasonable rounds of feedback or revisions will be set out in the quote. New features, substantial redesigns, extra pages, replacement content or changes requested after approval may require a revised price and timescale. We will explain and agree any additional charge before carrying out the extra work.

4. Your responsibilities

You agree to:

You remain responsible for the accuracy and legality of your business content and for any specialist policies, notices or regulatory wording your business requires.

5. Timing and delays

Any delivery or launch date is an estimate unless the quote expressly says it is fixed. We will keep you informed and make reasonable efforts to meet agreed timings.

If progress is delayed because we are waiting for content, access, feedback, approval or payment, the timetable will move accordingly. A project left inactive by the customer for more than 60 days may be rescheduled and may require a revised quote before work restarts.

6. Fees and payment

Unless the quote says otherwise, a 50% deposit is due before project work begins and the remaining balance is due before the finished website is launched or handed over. Deposits reserve capacity and cover work already scheduled or completed.

Recurring hosting or care fees are billed as agreed in the quote. Third-party fees, such as domain registration, premium software, payment processing, stock media or specialist services, are separate unless expressly included.

Invoices must be paid by the due date shown. If an invoice becomes overdue, we may pause work or suspend a service after giving reasonable notice. You remain responsible for charges already incurred and work already completed.

7. Approvals and launch

We will ask you to check the website before launch. Your approval confirms that the design, content and main functions are acceptable. We will correct faults that cause the delivered work not to match the agreed scope, but later preferences or additions are treated as changes.

Small differences between devices and browsers are normal. We test against current mainstream browsers and commonly used screen sizes, not obsolete software or every possible device.

8. Ownership and licences

You keep ownership of content, branding and materials you provide. Once all project invoices are paid, you may use the finished website and project-specific deliverables for your business without time limit.

We keep ownership of our pre-existing know-how, reusable code, templates, tools, systems and general components. We give you the licence needed to use any of those elements included in the finished work. Third-party materials remain subject to their own licence terms.

Unless you ask us not to in writing, we may identify your business and show the publicly available finished work in our portfolio and marketing.

9. Domains, accounts and customer data

Where practical, domains and key third-party accounts should be registered in your name. You are responsible for keeping ownership and contact details current and for renewing services that are not expressly managed by us.

Your business owns its customer information. Where we process personal information for you as part of a hosted website, booking workflow or dashboard, both parties will comply with applicable data protection law and will agree any additional data-processing terms reasonably required for the project.

10. Hosting and ongoing care

If managed hosting or care is included, the quote will state the fee and what is covered. The standard £40 monthly service described on this website includes managed hosting, SSL, monitoring, backups, technical maintenance, direct support and reasonable small content updates. Larger changes and third-party fees are quoted separately.

Hosting can normally be cancelled with 30 days’ written notice. Before the service ends, we can discuss a reasonable handover or migration. Time, licences or third-party costs involved in a migration may be chargeable. We may suspend or terminate hosting for non-payment, unlawful use, security risks or a serious breach of these terms after giving notice where reasonably possible.

11. Third-party services

Websites often depend on third parties such as hosting, domain, email, analytics, booking, payment or software providers. Those services are governed by their own terms, availability and pricing. We are not responsible for a third party changing or withdrawing its service, but we will provide reasonable help to identify alternatives where this affects the agreed work.

12. Search engines and business results

We build search-friendly foundations where included, but search engines control their own rankings and indexing. We do not guarantee a particular search position, visitor level, number of enquiries, sales result or other business outcome.

13. Availability, backups and security

We take reasonable care with hosting, maintenance, backups and security where those services are included. No website or internet service can be guaranteed to be uninterrupted, error-free or immune from every security threat. You must tell us promptly about suspected problems and follow reasonable security advice, including protecting account credentials.

14. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or anything else that cannot legally be limited.

Subject to that, neither party is liable to the other for indirect or consequential loss, loss of profit, loss of anticipated savings, loss of business opportunity or loss caused by matters outside its reasonable control. Our total liability arising from a project or service is limited, to the extent permitted by law, to the fees you paid us for the affected project or service during the 12 months before the event giving rise to the claim.

15. Ending a project

Either party may end the contract if the other commits a serious breach and does not put it right within a reasonable period after written notice. Either party may also end it immediately if the other becomes insolvent or if continuing the work would be unlawful.

If a project ends early, you must pay for work completed and non-cancellable costs incurred up to the end date. Once those amounts are paid, we will provide any completed customer-owned materials in a reasonably available format.

16. Confidentiality

Each party will take reasonable care of non-public business, technical and commercial information received from the other and will use it only for the project or as required by law.

17. General terms

Neither party is responsible for delay caused by events outside its reasonable control. Neither party may transfer the contract without the other’s written agreement, except that we may use suitable subcontractors while remaining responsible for the agreed work.

If part of these terms is found unenforceable, the remaining terms continue. A delay in enforcing a right does not waive that right. The contract does not give rights to anyone who is not a party to it.

18. Governing law and contact

The contract is governed by the law of England and Wales and the courts of England and Wales have jurisdiction.

Questions, notices or cancellation requests should be sent to hello@fowlerswebworks.com.

Personal information is handled as described in our privacy notice.

Last updated: 2 August 2026